ContactSkills is a Belgian company, specialised in assessment tools for telephone skills and database management.
Our clients are companies that want to have a fast, effective and realistic evaluation of candidates' telephone and database management skills during the recruitment process, before hiring them. They also want to show candidates, during the selection process, exactly what they can expect when working in a service centre or contact centre. These businesses are looking for a test environment that reveals failsafe predictive behaviour in order to avoid discovering skill inadequacies after the candidate has been hired.
ContactSkills really reduces your risks in telephone professionalism and database management.
Our clients are convinced that their employees are the real added value in their service. And they want to give them all possible opportunities to develop their skills.
ContactSkills also offers you simulation exercises aimed at clearly identifying your employees' key skills. A valuable profile that combined with customised coaching, enables your team to enjoy continuous development.
Dirk has many years of experience in recruitment and sales. He has been managing and coaching employees for around 20 years.
Geert has years of experience in competence and assessments methods, and supervises methodically all the real-life simulated scenarios.
Sumocoders develops the CS-platform and provides the intuitive front end for assessors and candidates.
ContactSkills helps you select the best candidates and continue developing their skills. All while respecting your time, your business philosophy and your trust.
Just like a watch, the complexity of ContactSkills lies in its internal mechanism. You don't have to be an IT wizard to use it. You'll quickly find it easy to manage.
And of course, we'll be happy to help you getting started.
We develop practical products that are really easy to use. Products with strong content that give you only the information you need to make the right decisions.
We’re not interested in jargon, technical talk or marketing theory.
We communicate clearly and openly, focused on what our clients need.
Speed, user-friendliness and clear information: these are the advantages of our service. And transparent pricing. We think of you as our investors. You have the right to expect that we develop products and services that help your business to prosper.
We are very enthousiastic about the assessment from ContactSkills. It is a very useful tool for HR and our business environment and the candidates find it very user friendly. The cooperation with ContactSkills is very smooth and efficient and they provide an extensive feedback analysis after the assessment, which helps us to make the right decisions.Marij Van De Velde, P&O Officer Partena Health Insurance
I use the ContactSkills service call to recruit Costumer Service staff. The test takes fifteen minutes and gives a clear view of the candidate's suitability for the job. Applicants who talk with a lot of confidence during the interview are sometimes found not suitable during the CS-test. Thanks to ContactSkills we can be sure that new employees have the right skillsKatrijne Dom, Customer Service Manager Benelux Bongo – Cadeaubox
Discover how powerful and user friendly ContactSkills is. Just answer a couple of questions and we'll create a customised demo account for you.